Are You Experienced?

“Have you ever been experienced…  Well I have….”  Immortal words from Jimi Hendrix in his song, “Are You Experienced?”…
My two recent customer experiences with American Airlines kind of made me feel like I ate the brown acid at Woodstock and I was on a “bad trip”
Experience #1
I had a round trip to Silicon Valley and [...]

That guy is a “Loose Cannon”

As an anti-complacency expert I am often viewed as a “loose cannon” or “trouble maker” .  What I have realized over the years is that when you hear these descriptions about yourself you had better run far away from that organization as fast as you can.  You are in the wrong role, in the wrong organization [...]

How to make your customer experience “Lean”…

Everyone under the sun is blogging about the WSJ article on the adoption of Lean Process at Starbucks.  I figured I better get my two cents in as well. 
If you subscribe to the Wall Street Journal online you can link to the article here.  http://online.wsj.com/article/SB124933474023402611.html 
Hey WSJ, thanks for making it available for everyone.  Just sell [...]

Let’s hear it for Gen X

As a Gen X’er myself I can not help but feel good about this blog post. This is a nice, quick look at the make up of our current and near future leaders and how they/we might be set up for success as a generation.
Happy Reading!
http://blogs.harvardbusiness.org/erickson/2009/07/why_generation_x_has_the_leade.html

How to Hire… It’s like Gambling in Las Vegas!

After working with my clients over the last few months during this challenging economic climate I realized that some of the same old issues are beginning to pop up.  Here is a discussion of one I thought we should think about…
Do you have a plan when you hire?  Do you understand what brings someone to [...]

		Subscribe via RSS
		Subscribe via email:

 

Search