“Design Thinking” instead of traditional selling

Posted on | December 14, 2009 | No Comments

It is a struggle keeping the sales machine moving. The sales team is under pressure, the marketing team is busy playing with twitter and management wants to wait until 2010. For everybody else, now is the time go all in. Big opportunity is knocking.

Yes, I said opportunity to reinvent the way you engage with your suspects, prospects and current customers. Design Thinking is a great framework for this.

After an Innovation Strategy class at Northwestern University, I started thinking about improving the B2B sales process using innovation theory. My ideas are still in early beta but they feel solid enough to share.

In a June, 2008 HBR article (http://bit.ly/71NEtr) Tim Brown, CEO of IDEO defined design thinking as the following:

спални комплекти“a discipline that uses the designer’s sensibility and methods to match people’s needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity.”

This idea translates nicely to the B2B selling process. Think of it this way…

“use rapid customer feedback to evolve the solution that adds the most value to the customer and can be feasibly delivered quickly to the market.”

As an example, I have recently been working with a Technology Services firm that fixes broken IT recruiting processes. The company sells to anyone that hires contingent, permanent or project based human capital. They had problems hiring themselves and also saw the problems that existed within their own clients’ process.  So they fixed the process for internal use. When they were done, what they had built was intriguing enough to take to a few open minded customers to see if it fixed their problem. It did.

These early customers are helping the Company iterate and get the service ready for prime time. The process has been very rewarding and successful.

This company didn’t build first then try to sell. They built something that did “just enough” then validated assumptions by engaging customers in a true process of value creation. They achieved buy-in and input into the solution and have confirmed that there is real value. This will create a new market position, a new service and maybe even a brand new business.

It sure beats a cold call, a brochure with features and benefits or a slick “sales system” that is focused on what you think the market wants to buy and “selling” it to them.  This buyer/seller engagement is transparent, problem solving and high value. It is NOT a buyer seller “transaction”!

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